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Insights for Social Customer Service

Tips, best practices, and case studies to help you deliver exceptional customer experiences in Egypt.

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Best Practices

10 Tips for Faster Customer Response Times

Learn how top e-commerce brands are cutting their response times in half with smart automation and team workflows.

Ahmed HassanJan 5, 20265 min read min read
ClienClien
Marketing

The Complete Guide to Instagram DM Marketing in Egypt

Everything you need to know about converting Instagram DMs into sales for your Egyptian e-commerce brand.

Sara MohamedJan 3, 20268 min read min read
ClienClien
Case Study

How We Reduced Customer Support Costs by 40%

A case study on how Fashion Store EG used Clien to scale their customer support without hiring more agents.

Mohamed AliDec 28, 20256 min read min read
ClienClien
Strategy

Building Customer Loyalty Through Social Media

Why quick, personalized responses on social media are the key to building a loyal customer base.

Nour AhmedDec 22, 20254 min read min read
ClienClien
Tips & Tricks

Automation Rules Every E-Commerce Store Needs

The must-have automation rules that save hours every week for busy e-commerce teams.

Ahmed HassanDec 18, 20255 min read min read
ClienClien
Best Practices

Arabic vs English: Managing Bilingual Customer Support

Best practices for managing customer conversations in both Arabic and English simultaneously.

Sara MohamedDec 15, 20257 min read min read
ClienClien
Strategy

Leveraging WhatsApp Business for Egyptian Retailers

How to use WhatsApp Business API to boost sales and support for retailers in Egypt.

Omar KhaledJan 10, 20266 min read min read
ClienClien
AI

AI Chatbots for Arabic Customer Support

Designing AI-driven chatbots that understand Arabic dialects and improve CX in Egypt.

Laila HassanJan 12, 20267 min read min read